Exploration: how transparent is the charging price for EV drivers?18 April 2019
The results of an exploratory survey carried out by the ECISS project show that electric drivers have a great need for more transparency about the charging price and price structure of an electric car charging session.
Insight in costs
At present, before an electric car starts charging, there is no clear indication of exactly what a charging session will cost. In order to gain insight on the need for price transparency when charging an electric car, ECISS has approached leading companies, industry associations and governments active in the EV sector to take part in a survey.
The purpose of the survey was to find out to what extent EV drivers need information about the costs of a charging session.
Information before and after loading
The survey shows, among others, that the majority of the respondents would like to know in advance what the rate is and how the price is structured. So that they are not faced with surprises afterwards.
Another significant insight is that many respondents are currently consulting the website or app of the Mobility Service Provider (MSP) to find out the loading rate. But they would like to see on the screen of the charging station itself what a charging session costs. In addition, it appears that, if charging rates do appear on the charging station, they are often difficult to find or see.
Insights input for use cases
ECISS will use the insights from the study for use case descriptions that can lead to better price information before, during and after loading.
Price transparency is part of the ECISS project financed by TKI Urban Energy. The project works on the further development of roaming for electric transport and connecting charging infrastructure with smart energy infrastructure.